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  1. OptimHelp - Interchange Group
  2.  
  3. KEYWORDS: Service, Support & Repair, 44 
  4.  
  5. OptimHelp is designed to provide fast problem diagnosis and resolution to
  6. monitor external services supplier performance, to give visibility of all help
  7. desk activities, and provide a wide range of management reports. Call
  8. management facilities include: call entry and completion; call linking;
  9. reopen/allocation call; call progression and history; work summary and
  10. knowledge base.
  11.  
  12.  
  13. Interchange Group
  14. Tel: (44) 0525 717666
  15. Fax: (44) 0525 716789
  16.